What is a key indicator of successful program performance?

• A. Increased administrative workload
• B. Positive outcomes for children and families, such as stable placements, safety, and progress toward goals, measured by data
• C. Higher staff turnover
• D. More audits completed

Answer: (B)

Measuring program performance hinges on outcomes for children and families rather than on activity or workload. A key indicator is positive results for those served—such as stable placements, safety, and progress toward individual goals—and these outcomes should be evidenced by data. When placements are stable, children aren’t cycling through homes; safety is maintained, reducing harm or risk; and progress toward goals shows that care plans and supports are moving families forward. Data collection and analysis turn these outcomes into measurable metrics you can monitor over time, compare against baselines, and use to drive improvements.

Activities like increasing administrative tasks, rising staff turnover, or simply completing more audits reflect processes or workload rather than whether the program is delivering beneficial results for children and families.